Shipping & Returns

Shipping: We ship worldwide via USPS, UPS and FedEx. Our processing time is 1-2 days.    
Cancellation Policy
Your order begins processing immediately after you place the order. During processing time it may be possible to cancel your order, but once the order has been shipped, it cannot be cancelled.
Shipment Damage:

Please inspect shipments immediately upon receipt. Many of our products are fragile and may sustain damage during shipping, even if the carton appears to be in good condition. If the merchandise has been damaged during shipment, be sure to notify us no later than 24 hours upon receiving the item, allowing proper time to file a claim through the carrier. A claim will be filed with the carrier to credit your account for the damaged fixture(s), which we will replace at no cost. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. We will not be responsible for expedited shipping of any replacement parts or products. If you would like to return the damaged product with no replacement, the return will be subject to our standard return policy.
Return Policy
You may request a return within 14 days of delivery for a refund or store credit toward your next purchase. Please contact our Customer Service to process your return, and receive an RMA (return merchandise authorization) number within 14 days of receiving your order. Note: If you return a product to us without an RMA number, your returned package will be refused and returned to sender.
Please include all original packing materials, manuals and accessories with the product to avoid additional deductions from your credit. 
After we receive your returned items, you will get a refund(less shipping costs and a 15% re-stocking fee) or store credit(less shipping costs and a 10% re-stocking fee), with the terms below:
• You must have the original box(es) and packaging for the item 
• Merchandise may not be returned with missing parts or components 
• All returned merchandise must be in resalable condition 
• All merchandise cannot have been installed or assembled